Search

Customer Service

Call Us: 
(805) 231-4800

Email Us: 
sales@jkmandcompany.com

Shipping

We use UPS Ground Service, Fed Ex or the United States Post Service (USPS) to ship orders.  Most orders are shipped within 2-3 business days of receiving your order and take 3-5 business days for delivery within the USA.  Once your order has been shipped, you will receive an automatic e-mail with a projected delivery date.

  

INTERNATIONAL SHIPPING DISCLAIMER

For customers residing outside of the United States:
    • JKM and Company is not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the buyer.
    • If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. International packages may be held at the post office of your specific country for payment of customs fees and charges. International orders are sent by USPS Priority Mail International shipping and can take any where from 2-4 weeks for delivery.  We also use Fed Ex for faster international shipments.
    • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. 
    • Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.  
    • ORDERS SHIPPING OUTSIDE OF THE UNITED STATES: We are able to accept return and exchange requests for international orders within 90 days from the date of purchase. Return shipping fees are the sole responsibility of the buyer. All items must be returned in their original condition with tags attached and must not be used or altered in any way.

Do you charge Sales Tax?

Internet businesses are only required to charge sales tax for the state that they are located in. Since we are located in California, we are required by law to charge sales tax for all orders shipped to California.  No sales tax applies to all other states or international orders.


What if I am unhappy with my purchase?

If you are not happy with your purchase for any reason, just email us for a return authorization at sales@jkmandcompany.com.  Then return the UNUSED item within 90 days from the date of purchase and get a full refund (less shipping).  We recommend standard shipping such as Fed Ex ground or UPS ground.  Items that are to be returned, must be unused, in their original shape and free of any defects or damage.  Please email us first for a return authorization.

Scroll to top