

I was so happy that I could have my bag fixed instead of getting an all new one. Customer service was great!
I bought my ostrich rolling bag in 2022. The handle needed replacing in 2025. I called JKM and spoke with Cindy. She talked me through my options. Not only do they have the best product but they have superior customer service. I sent back my bag, they fixed the handle and also refreshed my bag. IT LOOKED BRAND NEW. I never expected them to go above and beyond just replacing my handle. Although the fix was a very quick turn around time I still bought a second crocodile print bag while I waited for mine to come back. Thank you JKM!
Perfect fit for the bag. Be sure not to discard the bottom skid plate of your bag if it has one. I did that accidentally. The handle works fine, but I am hoping that skid plate protector missing won’t be a problem later on.
JKM has been an amazing company to deal with. The replacement handle was easily replaced. Thank you
Customer service was excellent and very helpful in assisting me w finding a repair shop.