I love my rolling laptop case and when the handle broke after a year and a half (using it only once per week) I was quite disappointed thinking I was going to have to spend a ton of money for another one. I reached out to the company to find out where I could get a replacement handle because mine had broken and wouldn’t extend/retract anymore. They had them for purchase and had it shipped out to me within a few days. The worst part was removing the old handle because it has pop rivets instead of bolts, but once those were removed, installing the new handle was very easy. The new handle sticks a little bit, but I’m thinking it will probably loosen up as it’s being used, hopefully. All in all I’m very satisfied. It saved me a lot of money to be able to replace the handle instead of buying a whole new bag. Thank you so much.
